Although social media are very popular at the moment many companies are still unsure on how to start using them. Since the social media represent a dialog rather than monologue many companies are very successful at using the social media for interaction and communication with their clients. Using various social media networks (forums, Facebook, Twitter…) they meet and communicate with their clients and users. To achieve an efficient communication and a project success one has to monitor the ‘new’ media. We can help you here too.